High-Rely NetSwap will not join Domain
If you are unable to join your High-Rely NetSwap to your Domain, please follow the below steps to troubleshoot the issue.
- Check to make sure the both the Realm and Domain names are both properly spelled and are in the correct format. Examples of the correct format can be found on the left-hand sidebar of the Join Domain page from the web interface.
- Please try using both the IP address and the Hostname in the Domain Controller box.
- Under the Date/Time tab on the web interface, make sure the correct time/time zone is set.
- Try creating a temporary Domain Admin account whose password does not contain either a ! or $. If the NetSwap is able to join using the temporary account, once joined, the temporary account can then be disabled and or removed.
If these steps still do not allow you to join you High-Rely NetSwap to the Domain, please contact Technical Support for further assistance.