Highly Reliable Systems: Removable Disk Backup & Recovery

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Support Resources

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Technical Support

Highly Reliable Systems offers live technical support service during regular business hours: 8am-5pm PST, Monday-Friday excluding holidays (click Open/Closed notice at top of this page for our hours and holiday schedule). The first 15 minutes of Live Technical Support is free for all High-Rely products. Thereafter to continue the call, you must either have an active dynamic support contract in place for the equipment you’re calling about, or you must pay $50 for each incident (via a ready to process credit card or an open net-terms account).

REMOTE SUPPORT: when asked by our technicians to allow remote viewing/control of your system, please click the button to the right Remote Support

High-Rely products include a detailed service manual, which may contain information needed to solve problems and answer questions, as well as other useful information you may be not be aware of. Many of the help requests we receive are typically already documented in the product manual. If you have misplaced your product manual, please see the “Software/Downloads” tab for your appliance on our product page or search through our collection of product manuals.

View our self-help support documentation for details about backup solutions:

Online Support Request:

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Company:
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Phone:
Unit Serial Number:
Approximate purchase date:  
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Phone (775) 329-5139
Fax (775) 370-1001
Address Highly Reliable Systems
1900 Vassar Street
Reno, Nevada 89502

Warranty Service

We have consolidated all of our warranty coverage statements on one convenient page.  Please click this link to our Warranty Coverage Statements.

Legacy Products

These end-of-life High-Rely products are discontinued and no longer available for purchase. Archived product resources such as firmware, drivers, specification, and operation manual are all offered as a service to our customers. Select the legacy product below to view more information:

Software Downloads