Highly Reliable Systems: Removable Disk Backup & Recovery

Tech Support – READ FIRST

The following document highlights some of the common problems seen when using Highly Reliable Systems Equipment.  Please read through them prior to contacting tech support for assistance.  First Steps:

  1. Makes sure that all power connections are securely seated
  2. Make sure that all cable connections (USB/eSATA/Cat5) are properly secured on the host side as well as the unit side
  3. Check the device manager to ensure that the third party controller (if applicable) is properly installed and working properly

These symptoms are like a common cold – the causes are many. Here are the top solutions or things to try that may work or offer clues but, these are not ordered by any priority of success or likelihood.